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Do and charge, or quote?

Every job is paid one of two ways: you charge for what it took, or you are paid a quote that was approved beforehand. The offer tells you which. Here is how to tell, and what each means for you.

How to tell which one you have

“Do and charge up to $500”Do and charge. The $500 is a cap, not your price. You are paid your hours at your rate plus your parts, whatever they come to. See the cap explained below.
“$350 fixed for the job”Fixed price. You accepted a price; that is what you are paid. Enter your hours on the completion form for the record, but they do not change the amount.
“Up to 2 hr — $220”Allocated hours. Do and charge, with the cap expressed as time. Going over the hours needs approval before you do the extra work.
“$220 to attend and quote”Attend and quote. The visit is paid whatever happens. You look, then quote the repair; the repair is paid separately once approved.
“No price has been set”Quote request. Nothing is paid until your quote is accepted. Quoting is normally unpaid; if we will pay for the quote when the job does not go ahead, the message says so and names the amount.

Do and charge, explained

The cap is what Taskforce has been authorised to spend without asking again. It is not a target and not your price.

  • You are paid what it took. Hours on site at your rate card (first hour flat, then 30-minute blocks, one-hour minimum) plus parts at cost. You enter both on the completion form; the app shows you the labour figure before you send it.
  • Under the cap: nothing to do. Complete the job and you are paid what you entered.
  • Over the cap: the form lets you send it, asks why, and Taskforce approves the extra before it is paid. For anything large, price it before you do it: on the job sheet use Variation / Quote → Yes, but it'll cost more. That sends today's costs for approval and you carry on once it is approved.
  • No hours? If you priced a supply-and-install as a single part, leave hours at 0. No labour is added that you did not enter.

Your rate card

Your first-hour rate, 30-minute rate and after-hours rates are on every offer under “You'll be paid”. If they are wrong, tell Taskforce before you accept; accepting the job accepts the rates.

A quote, explained

  • You set the price before the work, as hours plus parts or as a total, and Taskforce puts it to the property manager with its own margin on top. You never see or need to worry about the agency price.
  • Approved means locked. Once approved, the quote is what you are paid. The completion form hides the hours field and shows your quote instead. You can lower it if the job took less time; you cannot raise it.
  • More work than quoted? Stop and quote the extra as further works from the job sheet. Do not complete the job until the further works are approved or declined.
  • Declined means the job does not go ahead at that price. If you attended first, the attendance is still paid.

Which is better for you?

Do and charge suits repairs where the fault is known and the time is predictable: you turn up, fix it, enter your hours. A quote suits anything you cannot see the end of from the description, or anything with expensive parts. If a do-and-charge job turns out bigger than the cap once you are on site, do not guess: use Variation / Quote and price it. The visit so far is locked in and paid whatever is decided.

One thing that does not change either way

Your hours and parts must be in the fields on the form, never typed as prices in the write-up. The write-up goes to the agency on the report; the fields are what you are paid on.